SA Quitline Counsellor (QUIT.54)

Job No: CCV78
Location: Melbourne

  • Provide specialist telephone advice and counselling
  • Flexible part-time role - 3 days/week (0.6FTE), fixed term
  • Multiple positions
  • South Australia based, permanent working from home

About your environment

The South Australia (SA) Quitline is a joint initiative of Cancer Council Victoria and SA Health. Since its establishment in 1936, Cancer Council Victoria has developed an international reputation for innovative work in cancer research, prevention and support.

The SA Quitline, which includes a dedicated Aboriginal Quitline, is managed by Quit, the Cancer Council’s nationally-recognised peak group dedicated to supporting people who smoke to become tobacco free.

The Quitline telehealth clinical service provides access to free and confidential telephone counselling plus information and advice through telephone and messaging services.

Although you’ll be working from home, ongoing support and engagement is provided in real-time through a peer support network, and through frequent clinical supervision and Quitline team meetings.

About your opportunity

We are seeking a dedicated professional who wants to use their counselling skills and experience to support people to stop smoking. This position will be based in SA and will work from home using a sophisticated telehealth platform.

Reporting to the Quitline Manager (based in Victoria), your role will be to:

  • Provide specialist telephone information, advice and tailored counselling to assist smokers who want to quit
  • Conduct smoking cessation assessments for population groups with special health needs, including pregnant women, young people and individuals experiencing a mental or physical health condition
  • Respond to incoming calls and online messages, which may be sensitive in nature
  • Adhere to privacy and confidentiality legislation

All about you

We are looking for someone with:

  • Tertiary qualification in counselling theory and practice or a health-related discipline and/or extensive training in counselling
  • Demonstrated practical experience in a relevant health related field
  • Excellent verbal communication and active listening skills with the ability to build rapport with callers
  • The ability to remain calm and execute confidence and patience in a high-pressure environment
  • For a permanent working from home position, you are required to have a stable internet connection with download and upload speeds of 20mbps and 10mbps

This part-time (0.6FTE) position to 30 June 2024 provides a full-time equivalent salary within range $37,881 – $41,924 pa (pro-rata of the FTE salary of $63,977 – $70,805) plus superannuation, annual leave loading and the benefits of not-for-profit salary packaging and a meal entertainment card. We also offer a supportive and friendly work environment.


To apply and for more info

Aboriginal and/or Torres Strait Islander Peoples are encouraged to apply.

Culturally and linguistically diverse applicants are encouraged to apply.

To apply for this opportunity download a Position Description and the Key Selection Criteria and upload your full application (cover letter, resume and completed Key Selection Criteria document). You are also required to provide a screen shot of an internet speed check with your application using either Ookla SpeedTest or

For more information, please contact Lindsay Whelan on (03) 9514 6172.

Cancer Council will only contact applicants who are shortlisted for interview. We are unable to respond to recruitment agency enquiries.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, Working With Children Check and a National Police Check.

Applications close on Sunday 22 May 2022.

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About Cancer Council Victoria

Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support.

As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.

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