• Provide outstanding customer service to Cancer Council’s supporters
• Support our iconic fundraising campaigns through phone, SMS, email and social media
• Be a part of Australia’s most trusted cancer Not-for-Profit organisation
• Part-time (hours and days negotiable), fixed term contract for 2 months
• Hybrid working environment combining working from home and in office located at 200 Victoria Parade, East Melbourne

About your environment

Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.

The Fundraising and Communications Division (FCD) is responsible for ensuring that Cancer Council maintains a visible, engaging presence in the community; and to inspire and activate support from Victorians.Through a diverse revenue generation program, the Division works to ensure funds are raised to support the Cancer Council’s work in line with the organisation’s mission and values.

This is achieved through best-practice high volume direct marketing approaches; exceptional relationship management of high value supporters including Major Donors, Charitable Trusts and Bequestors; delivery of iconic fundraising events; and product sales and royalties through our retail arm.

The Division’s ways of working enable our teams to move quickly, deliver ongoing value to our supporters and foster a culture of continuous improvement.  We connect our cause and values to how we organise ourselves, and our work, to help supporters play their part in saving lives and reducing the impact of cancer.

The Performance and Supporter Experience Unit is responsible for ensuring supporters are at the heart of everything we do. This unit is responsible for the Supporter (Customer) Experience, business insights and innovation, and our supporter care contact function. Constantly in dialogue with supporters and by collaborating across the Division, this unit drives innovation, insights and experience to grow fundraising across existing and new funding streams, supporters and channels.

About your opportunity

We are seeking an enthusiastically engaged and organised customer service expert to join the Performance and Supporter Experience Unit as a Supporter Engagement Officer. The Support Engagement Officer will have the opportunity to support and work across numerous iconic fundraising campaigns such as Daffodil Day, Australia’s Biggest Morning Tea and The Longest Day.

Reporting to the Supporter Engagement Leadership Team, your role will be to:

• Provide exceptional front-line customer service to our supporters through phone calls (inbound and outbound), email, SMS, mail and social media
• Resolve complex supporter queries in a professional and compassionate manner
• Manage the end-to-end outcome of enquiries, ensuring issues are resolved in a timely fashion
• Provide administrative and operational program support across a range of well-known and highly regarded fundraising campaigns

All about you

Utilise your flexibility and solution-oriented customer centric approach to provide outstanding frontline customer service to our supporters and build your career with Cancer Council Victoria! If you have exceptional customer service skills honed in retail, hospitality or a call centre, we are keen to hear from you!

We are looking for someone with:

• Experience in a customer facing service role
• Exceptional customer service skills
• Excellent written and verbal communication skills
• An ability to quickly form strong connections with individuals
• An ability to accurately update and maintain electronic records consistently
• Problem-solving skills with a keen attention to detail

What we can offer you

• Work for purpose: Contribute to our powerful mission to reduce the impact of cancer through prevention, support, and research.
• Salary: $65,725 to $71,444 base salary per annum (pro rata for part-time), commensurate with experience, plus 12% superannuation and 17.5% annual leave loading.
• Not-for-profit salary packaging benefits: Increase your take-home pay by paying certain expenses using your pre-tax salary — up to $15,900 in living expenses plus $2,650 in meals and entertainment annually.
• Generous leave: Study leave, cultural and ceremonial leave, blood donation leave, gender affirmation leave, paid parental leave, and up to 3 days of leave between Christmas Day and New Year’s Day. Refer to our Enterprise Agreement for more information.
• Flexible and hybrid work: A range of options to support work-life balance, including a mix of working from home and our modern office at 200 Victoria Parade, East Melbourne.
• Health and wellbeing support: Comprehensive employee assistance program, flu vaccinations, and discounted health insurance.
• Growth and development opportunities: Study support, plus in-house, external, and online learning programs.
• Workplace culture: A collaborative, inclusive and purpose-driven workplace - recognised with the Best Workplace Award.

To apply and for more info

To apply for this opportunity, visit http://www.cancervic.org.au/about/careers/job-opportunities to download a Position Description and upload your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. For more information contact Alice Lai on alice.lai@cancervic.org.au  or call on (03) 9514 6510.

Cancer Council will only contact applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.

We reserve the right to interview and extend offers to suitable candidates before the job advertisement closes. We encourage early applications, as the position may be filled before the closing date.

All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, a National Police Check and a Working with Children Check (as required).

Applications close: 6 July 2026 at 11:59pm

Cancer Council Victoria aspires to have a workforce that reflects the diverse community we serve. We're proud to foster a culture of belonging where our people can thrive.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse communities, people living with disability, neurodivergent people, LGBTIQA+ people, people of all ages, and parents and carers. If you need any adjustments to the recruitment process at any stage, please let us know. We'll work with you to make it accessible.