Service Desk Technician (INFO.09)
Job No:
CCV561
Location:
East Melbourne
- Frontline IT support role in a customer-focused environment
- We’re a digital-first organisation
- Full-time, ongoing role
- Hybrid working environment, working from home and East Melbourne office
- Professional Development baked into our IT Strategy
About your environment
Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.
The Corporate Services (CS) Division incorporates governance, finance, legal, risk, information technology, property and logistics. The focus of the Division is to ensure Cancer Council’s divisions operate to the highest standards of efficiency and effectiveness to ensure compliance and collaborates with the business to develop and deliver its Strategic Priorities. The Division also works to ensure the protection and optimisation of the Council’s financial and business assets, and reputation.
Our digital vision is to prevent cancer, empower patients and save lives through connection, collaboration and innovation. The Information Technology (IT) team champions this vision and supports the rest of the organisation in its realisation. We deliver the software platforms, infrastructure, support, security and services that enable CCV as a digital-first organisation.
About your opportunity
We are seeking a Service Desk Technician to join the Corporate Services Division. Reporting to the Service Delivery Manager your role is to:
- Serve as the first point of contact for users seeking technical assistance
- Be customer-focused with a commitment to delivering high-quality support
- Have strong documentation and communication skills
- Have strong problem-solving skills in technical environments
All about you
We are looking for someone with:
- A commitment to delivering high-quality support with professionalism, punctuality, and courtesy
- Demonstratable working knowledge of Microsoft products and supporting infrastructure
- Ability to proactively troubleshoot and resolve technical issues, including recurring problems, and contribute to continuous improvement.
- Capable of managing priorities under pressure, working independently and collaboratively, and maintaining accurate documentation
What we can offer you
- Base salary of $73,698 to $79,370 p.a. (dependant on experience, pro rata for part time) plus 12% superannuation.
- Salary packaging benefits of $15,900 plus meals/entertainment $2,650 p.a. https://www.accesspay.com.au/employee/what-is-salary-packaging/
- Novated car leasing
- Salary sacrifice
- 17.5% leave loading
- Flexible working arrangements including working from home options to support excellent work-life balance
- Cultural leave of up to 10 days paid
- 12 weeks paid parental leave and up to 12 months unpaid leave
- A comprehensive employee assistance program
- A range of wellness initiatives such as flu vaccination, mental and general well-being support, and discounted health insurance
- A range of personal and professional development initiatives such as study support, in-house, external, and on-line learning options as well as the opportunity to apply for scholarships
- The opportunity to make a positive impact on the lives of those affected by cancer
To apply and for more info
To apply for this opportunity, visit http://www.cancervic.org.au/about/careers/job-opportunities to download a Position Description and upload your Resume and Cover Letter. Ensure that your cover letter addresses the Key Selection Criteria detailed within the Position Description. For more information contact Christian Schmidt on (03) 9514 6627 or christian.schmidt@cancervic.org.au
Cancer Council will only contact applicants that are shortlisted for interview. We are also unable to respond to recruitment agency enquiries.
All offers of employment will be made subject to satisfactory completion of employment checks including evidence of right to work in Australia, a National Police Check and a Working with Children Check (as required).
Applications close 26 November 2025 at 11:59pm
Cancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment. We encourage all people to apply including people who are Aboriginal and Torres Strait Islander, identify as LGBTIQA+, have a disability, or are part of our culturally and linguistically diverse communities.
