Volunteer Supporter Contact Officer (FCD.V10)
Job No:
CCV473
Location:
East Melbourne
- Grow your fundraising and work experience, develop professionally as part of a supportive team.
- Join Cancer Council Victoria, a leading non-profit organisation in their mission to Prevent cancer, empower people and Save lives.
- 200 Victoria Parade, East Melbourne, 3002
About your environment
Since our establishment in 1936, Cancer Council Victoria has developed an international reputation for our innovative work in cancer research, prevention and support. As an independent, not-for-profit organisation, we play a leading role in reducing the impact of all cancers on all people.
Division overview
The Fundraising & Communication Division (FCD) empowers Cancer Council Victoria to be a leader in cancer research, prevention and support. The division creates opportunities for all Victorians to help raise vital funds in ways that are innovative, ethical and cost-effective. It is also responsible for championing research and support programs and elevating the public profile of the Cancer Council through marketing, public relations, advertising, community relations and advocacy.
Sitting within the Supporter Insights and Innovation Unit in the Fundraising & Communications division, the Supporter Engagement team is responsible for the Supporter (Customer) Experience, business insights and innovation, and our supporter care contact function. Constantly in dialogue with supporters and by collaborating across the Division, this unit drives innovation, insights and experience to grow fundraising across existing and new funding streams, supporters and channels.
About your opportunity
We are seeking Volunteer Supporter Contact Officer/s to join the Supporter Engagement fundraising team. Reporting to the Supporter Engagement Coordinator, your role is to:
- Assist with supporter engagement activities including contacting our existing supporters by phone, email or post in a friendly and professional manner
- Creating handwritten letters or cards for supporters
- Outbound calls to supporters
- Helping with coordination of postal packs to supporters
- Undertake data entry and updating information on our CRM database
- Administrative Support to the Supporter Engagement team as required
All about you
We are looking for someone with:
- Excellent telephone manner
- Basic to intermediate data entry skills
- Experience undertaking general administrative tasks
- Sound knowledge of Microsoft Office suite
- Good organisation skills and attention to detail
- Good written and verbal communication skills
- Ability to take direction and apply instructions to a variety of tasks
- Ability to work independently and be part of a team
- Reliable and responsible with an understanding of confidentiality
What we can offer you and time commitment
Training and ongoing support will be provided. We also offer a flexible and friendly work environment, social and wellbeing activities, and a central location close to public transport.
The ideal applicants for this volunteering opportunity can commit to one to two days a week between the hours of 9am and 5pm. Agreed days and hours are negotiable.
To apply and for more info
To apply for this opportunity, visit http://www.cancervic.org.au/how-you-can-help/volunteer/volunteer-opportunities to download a Position Description and upload your Resume and Cover Letter. For more information contact Alice Lai (03) 9514 6510.
All offers of volunteer engagement will be made subject to satisfactory completion of employment checks including evidence of right to volunteer in Australia and a National Police Check
Applications close: 3 April 2025 at 11:59pm
Cancer Council Victoria is an Equal Opportunity Employer. Cancer Council Victoria is committed to a diverse and inclusive workplace, all applicants will be considered for employment. We encourage all people to apply including people who are Aboriginal and Torres Strait Islander, identify as LGBTIQA+, have a disability, or are part of our culturally and linguistically diverse communities.
